Service & Support
Mijoint's service solutions comprehensively cover the entire project lifecycle, from initial consultation and design for manufacturing through to final delivery and ongoing maintenance.
End-to-End Service & Support
We believe that exceptional solutions require exceptional service to deliver their full potential. Our end-to-end cooperation mode is designed to ensure the smooth running and easier management of your project and maximize the value of your long-term investment.
Online Support
24/7 Dedicated Service
Multi-to-One Expert Support
Remote Diagnosis & Troubleshooting
Ongoing After-Sales Support
On-Site Support
Full-Process On-Site Assurance
In-Depth R&D for Adaptation
Customer Training
Operation & Maintenance Training
Safety & Production Training
Professional Translation Services & Bilingual Materials
Online Support
24/7 Dedicated Service
We have dedicated technical teams staffed by senior R&D engineers, after-sales engineers, and project managers, providing 24/7 integrated support. Our services cover equipment installation guidance, fault diagnosis, maintenance, and performance optimization, ensuring rapid response and resolution for any issue.
What You Get
Dedicated team, one-stop solutions
Experts online, 24/7 on standby
Closed-loop management, issues resolved from start to finish
Remote Diagnosis & Troubleshooting
Our R&D engineering team provides 24/7 online technical support. We commit to initiating a secure remote connection within 2 hours of receiving your service request for rapid issue resolution. All services are governed by customized remote service agreements, ensuring solutions are precisely tailored to your operational needs for maximum efficiency and minimal downtime.
What You Get
Remote system diagnosis and operational status management
Software updates, parameter backups, and program optimization
Machine configuration reviews and precise troubleshooting
Ongoing After-Sales Support
Equipment delivery marks only the beginning of our long-term partnership. We provide comprehensive after-sales support throughout the entire equipment lifecycle, including preventive maintenance recommendations and continuous system health monitoring. We are not merely an equipment seller but your steadfast partner ensuring long-term, reliable equipment operation.
What You Get
Minimized production downtime
A "technical backup" that never goes offline
Seamless operations with controlled costs
On-Site Support
Full-Process On-Site Assurance
Upon equipment delivery, our after-sales engineers will be stationed on-site to provide technical support to ensure stable operation. Services may extend beyond the acceptance phase if needed. With over a decade of industry experience, our engineers deliver direct, efficient support without the need for multi-party coordination.
What You Get
Rapid debugging and stable operation
Optimization recommendations and operational guidance
Ongoing technical services
In-Depth R&D for Adaptation
For unique product requirements, our R&D team provides custom adaptation and secondary development services, including mechanical adjustments and electrical control optimizations, to ensure seamless compatibility and peak performance of your production line.
What You Get
Customized solutions for unique process requirements
Cutting-edge technology integration
Strategic cost savings
Customer Training
Operation & Maintenance Training
We provide structured, hands-on training in equipment operation and maintenance. Employing a competency-based approach, our senior engineers guide trainees through repeated practical exercises to ensure they can independently perform production and maintenance tasks.
What You Get
Independent operation, smooth mastery
One-to-one guidance from senior engineers
Complete coverage of standard operating and routine maintenance procedures
Safety Training
"Safety First" is embedded throughout our hands-on training. Under the one-to-one guidance of dedicated engineers, the curriculum, covering equipment safety protocols, emergency response procedures, and protective measures, is designed to instil strong safety awareness into trainees.
What You Get
Inherent safety awareness, reflexive safe practices
One-to-one guidance, hands-on mentoring
Complete coverage from routine operations to emergency scenarios
Professional Language & Communication Support
To ensure barrier-free cross-border training, we provide professional technical interpreters for on-site and training sessions, supplemented by meticulously compiled bilingual technical manuals and operation guides. These resources serve as authoritative reference materials for your team to ensure long-term knowledge retention and precise practical application.
What You Get
Professional interpreters provide full-time support
Comprehensive bilingual materials for independent reference
Ensuring long-term knowledge application
Resource Center
The Resource Center provides a one-stop knowledge base, from instruction manuals to FAQ covering the entire lifecycle of equipment, to enable efficient self-service and an enhanced user experience.
User Manuals
Detailed operating manuals, maintenance guides, installation instructions, and troubleshooting protocols for equipment
FAQ
Frequently asked questions and searchable knowledge base articles compiled from practical experience
Browse FAQVideos
Visual resources for mastering operations, exploring solutions, and staying current with automation technology
Watch Videos