Service &
Support
Mijoint's service solutions comprehensively cover the entire project lifecycle, from preliminary planning and design to final delivery and maintenance.
Comprehensive Service Support
We believe that exceptional solutions require exceptional service to deliver their full potential. Service is the cornerstone of your equipment's long-term stable operation and the key to our ongoing value creation for you. Our goal is clear: through professional services, we ensure your projects run more smoothly, management becomes simpler, and your long-term investments deliver greater value.
Online Supportt
24/7 Dedicated Service
Multi-to-One Expert Support
Remote Diagnostics & Intervention
Ongoing Online Assurance
On-site Support
Full-process on-site assurance
Deep R&D adaptation
Customer Training g
Operation and Maintenance Training
Safety and Production Training
Professional Translation and Bilingual Materials
On line support
24/7 Dedicated Service, Multi-to-One Support
We have dedicated technical teams staffed with senior R&D engineers, after-sales engineers, and project managers, providing 24/7 integrated support. Our services cover equipment installation guidance, fault diagnosis, maintenance, and performance optimization, with real-time online response to ensure prompt issue resolution.
Your Benefit
Dedicated team, one-stop solutions
Experts online, 24/7 on standby
Closed-loop management, issues resolved from start to finish
Remote Assistance Support: Precise Diagnosis & Intervention
Our R&D engineering team provides 24/7 online support. Upon receiving your service request, we guarantee remote access initiation within 2 hours for rapid response. All services are tailored to your specific needs through customized remote service agreements, ensuring timely and efficient assistance.
Your Benefit
Remote system diagnostics and operational status management
Software updates, parameter backups, and program optimization
Machine configuration reviews and precise troubleshooting
Ongoing After-Sales Support
Equipment delivery marks only the beginning of our service journey. We provide comprehensive online support throughout the entire equipment lifecycle, including preventive maintenance recommendations and system health monitoring. We are not merely problem solvers but your steadfast partner ensuring long-term, reliable equipment operation.
Your Benefit
Minimized production downtime
A "technical backup" that never goes offline
Seamless operations with controlled costs
On-Site Support
Comprehensive On-Site Assurance
Upon delivery, our after-sales engineers will be stationed on-site to provide technical support, ensuring stable operation. Services can extend beyond acceptance if needed. With over a decade of industry experience, our engineers offer direct, efficient support without multi-party coordination.
Your Benefit
Rapid Commissioning and Stable Operation
Optimization Recommendations and Operational Guidance
Ongoing Technical Services
Deep R&D Customization
For unique product requirements, our R&D team provides custom adaptation and secondary development. This includes mechanical adjustments and electrical control optimizations, ensuring seamless compatibility and peak performance with your production line.
Your Benefit
Customized solutions
Forward-thinking technology integration
Strategic cost savings
Customer Training
Operational and Maintenance Training: From Proficiency to Mastery
We provide practical training in equipment operation and maintenance. Employing a competency-based approach, senior engineers guide trainees through repeated practical exercises to ensure they can independently perform production and maintenance tasks—truly teaching them how to fish.
Your Benefit
Independent Operation, Smooth Mastery
One-to-one guidance from senior engineers
Covering all operational and routine maintenance procedures
Safety Training Programme: Hands-on Guidance, Personalised Supervision
"Safety First" is embedded throughout our hands-on training. Dedicated mentors provide one-to-one supervision, with the curriculum covering equipment safety, emergency response, and protective measures to instill inherent safety awareness.
Your Benefit
Making 'Safety First' second nature
One-to-one supervision, hands-on mentoring
From routine to emergency, full protection
Barrier-Free Communication Assurance: Professional Translation and Bilingual Materials
To ensure seamless cross-border training, we provide professional interpreters for on-site and training sessions, along with meticulously compiled bilingual manuals and guides. These resources serve as authoritative references for your team, ensuring long-term knowledge retention and precise application.
Your Benefit
Professional interpreters provide full-time support
Equipped with authoritative bilingual materials
Ensuring long-term knowledge application
Resource Center
Access comprehensive documentation, guides, and resources to maximize your automation system performance
User Manuals
Comprehensive operation and maintenance manuals for all equipment models.
Ready to
Experience
World-Class Support?
Join thousands of satisfied customers who trust Mijoint for comprehensive automation support. Let us help you achieve operational excellence with our proven service solutions.